This policy applies to the processing of your data by Grapholix’ in general (also available via our website at https://www.grapholix.com).
For questions or requests you can always email email@example.com.
2. Who is responsible for the processing of your data?
2.1. We (Grapholix). We are the so-called 'controller' to put it in a difficult word. This means that we determine the purpose and means of the processing and guarantee the lawful and correct processing of your data.
2.2. Grapholix is not responsible for certain processing operations and only processes the personal data on behalf of and for the benefit of a third party, usually a customer of Grapholix. This concerns, for example, electronic identification data of a visitor to a website developed and/or hosted by Grapholix for the customer. It acts as a processor in this regard. The customer is the controller.
3. How can you contact us?
Company name: Grapholix
Location: JL. Padang Lingjong 64c
80351 Canggu, Indonesia
Hyperlink website: https://www.grapolix.com
4. Which data do we process from you and how?
4.1. Grapholix processes the following data:
your personal identification data: name, first name, address, telephone number, e-mail address;
if you are a company: name of the company, registered office, and company number;
your financial details: bank account number and/or other payment details, credit card details;
electronic identification and localization data when you visit our website: device data, browser, operating system, IP addresses, cookies, log file data, external websites that referred you, pages you visited on the website (and date and time).
4.2. Grapholix may receive your data directly from you or indirectly through third parties.
Grapholix can receive and process your personal data in the context of the agreement with you, when you contact Grapholix for information (by telephone, in writing, or via the website (contact form)) or when you request a quote, when you use the services from Grapholix, in the context of a job application or via cookies on our website or on websites/applications of Grapholix customers.
Grapholix may also receive your data from third parties, e.g. partners of Grapholix.
5. Why and on the basis of what do we process your data?
5.1. Grapholix processes your personal data for:
Performing our services – customer management:
We process your personal data to contact you, to be able to process any questions you may have and to provide you with the necessary information about our company, our services, our website or other information related to our activities.
We also process your personal data for managing our customer files, executing and following up on requests for quotations, preparing, executing our services and executing and following up the agreements with our customers, back office, customer service/help desk, payments, administration, invoicing, solvency follow-up. and accounting.
We process your data or those of your company in the context of the preparation and/or execution of the (service) agreement or on the basis of our legitimate (commercial) interests that, if necessary, outweigh your (privacy) rights (since you processing can reasonably expect).
If you do not provide us with certain data, such as your identification data or financial data, which we need in the context of the agreement, we will not be able to perform the agreement and/or provide our services.
We can process data from you as a potential customer or prospect, this m.o.o. prospecting, customer acquisition, in the context of appointments or conversations, contact names, the introduction of customers, referrals, etc. or in preparation of a possible agreement. This can be our legitimate (commercial) interests that, if necessary, outweigh your (privacy) rights (since you can reasonably expect such processing in the context of prospecting).
Contacting and executing agreements with our partners, suppliers and service providers. We may also process personal data in this context if, for example, you are an employee or appointee of one of our partners, suppliers or service providers. We can do this in the context of the agreement or on the basis of our legitimate (commercial) interest, which if necessary outweighs your (privacy) rights (since you can reasonably expect such processing).
We may process your data to optimize our services. This may be based on your permission or our legitimate interests, which if necessary outweigh your (privacy) rights. For example, Grapholix can contact you to place a review or reference on our website (this will however be with your permission).
Your data can be used for direct marketing. This is the sending via our newsletter or other means of information about our services or other information that could be interesting or useful to you.
If you are a customer with us, this is possible on the basis of our legitimate interests to undertake that, if necessary, weigh more heavily on your (privacy) rights (since you can reasonably expect such processing as a customer). If you are not a customer of ours, you cannot reasonably expect such marketing and we require your prior consent (e.g. by registering via our website). Your consent is free and you can withdraw it at any time.
Ensuring optimal functioning of our website:
When you visit or consult the website, we may process certain electronic data, such as cookies and IP addresses (see article 4.1 above). Cookies facilitate the interaction between you as a visitor and our website and are used to improve the user experience and to collect statistics among visitors to our website. Cookies also ensure that your personal settings and preferences are saved or that image and sound material can be played. Certain cookies may be placed by a third party, e.g. Google Analytics, to measure the use of our website.
The transfer to our partners, service providers, suppliers and/or other contracting parties of Grapholix for the performance of the foregoing points.
We can process your personal data if you apply for a job with us (in the context of recruitment and selection) and even keep it in our recruitment reserve. This is also possible on the basis of our legitimate interests, which, if necessary, weigh more heavily on your (privacy) rights as an applicant (after all, you can reasonably expect such processing and/or storage).
Complying with Applicable Laws.
5.2. The processing of your data, whether or not on or via the website, is not the subject of so-called 'automated individual decision-making' or of profiling.
6. Who else receives or processes your data (besides Grapholix)?
6.1. Your data will in the first place also be processed by our partners, service providers or suppliers in the context of the execution of our services. This also concerns, for example, hosting providers, IT partners, web administrators, network administrators, software suppliers, data centers, companies that provide payment services, marketing services, communication services or media services to us, our social secretariat, etc.
6.2. Finally, other companies may also process your data in the context of our activities, such as our bookkeepers, accountants, auditors, insurance brokers, insurers, legal advisers, lawyers or other service providers.
6.3. We are not responsible for the processing of your data by third parties who do not do this on behalf of Grapholix, but who are responsible for it themselves (e.g. Facebook in the context of Grapholix’s social media management services).
6.4. Grapholix may be required to provide or process your data on the basis of a legal obligation resting on it and/or following a request to do so from supervisory authorities or government bodies.
7. How long do we keep your data?
7.1. We will not keep your data for longer than necessary for the purposes as described above in Article 5, unless special legal provisions apply to their storage or processing.
7.2. For example, we will keep your data in the context of the performance of our services for a maximum of 10 years after termination of the agreement (this is the limitation period for contractual claims). Different terms apply for certain other data. Certain social documents related to We will keep personnel, for example, for 5 years and certain accounting and tax documents for 7 years. We will keep data from applicants for up to 3 years after the application, unless we need the data to defend ourselves against a possible claim (e.g. regarding discrimination in the recruitment process), in which case we can keep the data for up to 5 years.
Specific legal retention periods may also apply to other specific data. In any case, the principle always applies that we do not keep your data longer than necessary.
8. What are your rights?
8.2. You have the right to request us to:
• access to your data
◦ You can get one copy of the requested information free of charge. If you request additional copies, we may charge you a reasonable fee for this as an administrative cost.
• improvement of your data (if necessary);
• deletion of your personal data if:
◦ the processing of those data is no longer necessary for the purpose or purposes for which they were processed by us;
◦ you have withdrawn a previously given consent;
◦ you object to the processing by us;
◦ the personal data would have been unlawfully processed by us;
◦ this is necessary to comply with a legal obligation; or
◦ the personal data would have been processed in connection with an offer of online services to children.
• limitation of the processing that concerns you.
◦ You have the right to obtain restriction of processing if you:
▪ dispute the accuracy of the data we have;
▪ the processing is unlawful and you object to the erasure of the personal data and request the restriction of its use instead;
▪ we no longer need this information, while you still need this information for the establishment, exercise or defense of legal claims; or
▪ pending an answer to the question of whether Grapholix’s legitimate grounds outweigh yours or your (privacy) rights if you have objected to the processing on the basis of our legitimate interest.
8.3. You have the right to object to the processing of your data.
You can object to the processing of your data for direct marketing at any time and free of charge. This can easily be done by letting us know via firstname.lastname@example.org
and/or by unsubscribing from our website. This can also be done via the mailings themselves (the option to unsubscribe is always provided at the bottom). You will then no longer receive newsletters from us.
8.4. You have the right to portability of your data (to another controller, e.g. another web company). This is only possible if the processing by us is based on your consent or if the processing is carried out via automated processes.
8.5. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.
8.6. You also have the right to lodge a complaint with the Data Protection Authority. In case of a complaint you can always contact Grapholix yourself: email@example.com.
8.7. The exercise of your rights, as set out above, is always subject to the requirements and conditions as determined in the applicable legislation (such as the General Data Protection Regulation (the so-called 'GDPR')).
8.8. To exercise your rights, you can simply send a request to Grapholix at firstname.lastname@example.org. You must identify yourself sufficiently. When we have reasons to doubt your identity, we may ask you for additional information that is necessary to confirm your identity. We will usually ask for a copy of your identity card to verify who is actually submitting a request.
Ask? Feel free to contact us at email@example.com
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